{"id":9745,"date":"2018-02-28T20:31:17","date_gmt":"2018-02-28T20:31:17","guid":{"rendered":"http:\/\/abstracta.us\/blog\/?p=9745"},"modified":"2025-05-05T21:20:34","modified_gmt":"2025-05-05T21:20:34","slug":"infographic-6-software-testing-outsourcing-myths-debunked","status":"publish","type":"post","link":"https:\/\/abstracta.us\/blog\/software-testing\/infographic-6-software-testing-outsourcing-myths-debunked\/","title":{"rendered":"[Infographic] 6 Software Testing Outsourcing Myths Debunked"},"content":{"rendered":"<p><!-- Go to www.addthis.com\/dashboard to customize your tools --><script src=\"\/\/s7.addthis.com\/js\/300\/addthis_widget.js#pubid=ra-58d80a50fc4f926d\" type=\"text\/javascript\"><\/script><\/p>\n<h1><span style=\"font-weight: 400; color: #333333;\">Putting to bed&nbsp;your fears about outsourcing software testing and QA once and for all&nbsp;<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Have you turned your back on the idea of outsourcing your software testing and QA (what we prefer to call <a href=\"https:\/\/abstracta.us\/blog\/software-testing\/what-is-a-qe\/\">quality engineering<\/a>)? Maybe it was brought up once during a meeting but shot down right away because someone mentioned the issue of losing intellectual property, the hassles of working with a remote team, etc. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If this sounds familiar, we encourage you to let us debunk these common software testing outsourcing myths and just maybe, open you up to its potential benefits!<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Outsource_Software_Testing\"><\/span><strong><span style=\"color: #00b674;\">Why Outsource Software Testing?&nbsp;<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">First of all, why do companies opt to outsource their software testing? <\/span><\/p>\n<p><i><\/i><span style=\"font-weight: 400;\">The purpose of outsourcing is to free you up to <\/span><b>concentrate on your core competencies.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you hired the world\u2019s best developer with little testing experience, would you want her to be bogged down with figuring out how to test her stellar code during the final hour before release? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course not! But, you don\u2019t want the product to go untested altogether and then have frustrated users report bugs that will later take her hours to fix (a classic consequence of <\/span><a href=\"https:\/\/abstracta.us\/blog\/software-testing\/code-analysis-part-1-what-you-should-know-about-technical-debt\/\"><span style=\"font-weight: 400;\">technical debt<\/span><\/a><span style=\"font-weight: 400;\">). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A better alternative is to have someone test her code as she goes. In this case, the tester would suggest improvements while detecting bugs as they appear. This way, testing is no longer a bottleneck at the end of the dev cycle and the company can release with the utmost confidence. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>What<\/strong> <\/span><b>outsourcing testing comes down to is finding a trusted partner to accomplish a project or ongoing task in QA that you <em>could<\/em> do yourself, but do it better, faster, and more expertly. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Not to mention, the burden of having to recruit, interview, hire, on-board, and train a tester is completely passed on to the testing company and taken off your plate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, let\u2019s look at some of the myths of software testing outsourcing that may be keeping you from experiencing its benefits!<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Software_Testing_Outsourcing_Myths\"><\/span><strong><span style=\"color: #00b674;\">Software Testing Outsourcing Myths<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Outsourcing_Leads_to_Loss_of_IP_and_Internal_Knowledge\"><\/span><strong><span style=\"color: #3056a2;\">1. Outsourcing Leads to Loss of IP and Internal Knowledge<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There are actually several ways that software testing providers can help you <\/span><i><span style=\"font-weight: 400;\">combat <\/span><\/i><span style=\"font-weight: 400;\">this. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Can you rely on your employees not to leave your company and take their knowledge with them? It\u2019s no secret that today\u2019s top tech talent are <\/span><a href=\"http:\/\/www.businessinsider.com\/employee-retention-rate-top-tech-companies-2017-8\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">notorious job hoppers<\/span><\/a><span style=\"font-weight: 400;\">, including those who work for even the most popular companies like Facebook, Uber, Google, etc. The average Facebook employee only stays for about 2.02 years, which is, surprisingly, on the<\/span><i><span style=\"font-weight: 400;\"> high end<\/span><\/i><span style=\"font-weight: 400;\"> of the spectrum; Amazon employees jump ship&nbsp;after just 1 year on average. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&#8217;s also the issue of your own employees changing roles and having to train their successors. Some of our clients have promoted, changed, or let go of team members and they were pleased by how we were able to provide continuity as far as testing is concerned.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At Abstracta, we also make sure to have several quality engineers who can work on behalf of another for our clients, so there\u2019s always talent available and it&#8217;s on us to get our team members up to speed. This helps us to not slow down a project just because one of our testers goes on vacation or takes leave.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, we are fortunate to enjoy a very low turnover rate; since we are fully dedicated to testing, our testers&#8217; motivation is high, training opportunities are plenty, and opportunities to branch out into new areas are abundant. This results in a team that\u2019s continuously challenged and here for the long-haul. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most importantly, <strong>experienced outsourcing providers give high priority to signing confidentiality agreements or NDAs (Non-Disclosure Agreements)<\/strong> to protect trade secrets as well as comply with the strictest security measures, just like an internal team member would at your company.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_You_Lose_Control_to_an_Outsourced_Team\"><\/span><strong><span style=\"color: #3056a2;\">2. You Lose Control to an Outsourced Team<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There is often a lack of understanding about the role of the outsourced party in relation to the client. When you hire a software testing company, together you will create a Service Level Agreement in which you decide who is responsible for X, Y, and Z, but <\/span><b>you will always remain in control of your project or product no matter what.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A good tester will speak up when they find ways to eliminate inefficiencies or suggest feature improvements, but they won\u2019t implement them without prior consent. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stay in control, you should work with the outsourced team just as you would your internal teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, at Abstracta, we often have clients arrange a weekly recurring conference call in which they define the priorities for the week, month, quarter etc. with their Abstracta test team. Our customer success managers make sure that the right progress is being made along the way and that we do more than just meet expectations.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Working_with_a_Remote_Team_Kills_Productivity\"><\/span><strong><span style=\"color: #3056a2;\">3.&nbsp;Working with a Remote Team Kills Productivity<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many of those who oppose outsourcing fear that being in different locations will hamper communication and reduce productivity, but that\u2019s a <\/span><a href=\"https:\/\/remote.co\/10-stats-about-remote-work\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">misconception<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Due to the current global pandemic, more and more teams are teleconferencing with tools like Zoom and send instant messages on <\/span><span style=\"font-weight: 400;\">Slack<\/span><span style=\"font-weight: 400;\">. And when you and your outsourcing partner actually do communicate face-to-face, the meeting is taken much more seriously. Every moment is filled with purpose as there\u2019s no time to waste!&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What about time differences? At Abstracta, our testers are located in San Francisco, California and Uruguay, which is just one hour ahead of New York. Believe it or not, <\/span><b>a difference of a few hours can actually be preferable<\/b><span style=\"font-weight: 400;\">. For example, if you\u2019re in California, you can ask for something at the end of the day your time and because your team is a few hours ahead, they can have it done for you by the time you arrive to work the next day. On the other hand, there is still enough overlap during the workday for important, real-time communications to be had. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another advantage of outsourcing is that, since you are no longer restricted to working with people in your geographic area, you can hire the best and brightest minds, <\/span><a href=\"https:\/\/abstracta.us\/blog\/software-testing\/uruguay-best-hub-software-qa-engineers-latin-america\/\"><span style=\"font-weight: 400;\">wherever they may be<\/span><\/a><span style=\"font-weight: 400;\">. A talented team of capable and experienced remote individuals will always be more productive than an in-house team of less qualified individuals who require more coaching and training to get up to speed.<\/span><\/p>\n<p>Lastly, great outsourcing companies are flexible, willing to travel to the client\u2019s location when possible and as needed for best outcomes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_The_Service_Provider_Wont_Understand_Your_Business\"><\/span><strong><span style=\"color: #3056a2;\">4.&nbsp;The Service Provider Won&#8217;t Understand Your Business<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Of course, your business is special, very special! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, you might be surprised as to how quickly a third party can gain an understanding of your unique context and from there, design the best test plan for you. If you choose a company to work with in the long-term, it will be well worth the \u201cgetting to know you\u201d period. Remember that the outsourcing company\u2019s success is your success. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, it can be especially advantageous to have an \u201coutsider\u201d test your product. After months or years of developing your amazing new app, you may have gone blind to certain things that a tester might find right away upon evaluating your app for the first time. This is when <\/span><a href=\"http:\/\/softwaretestingfundamentals.com\/black-box-testing\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">black-box testing<\/span><\/a><span style=\"font-weight: 400;\"> comes into play and especially <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Exploratory_testing\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">exploratory testing<\/span><\/a><span style=\"font-weight: 400;\">. When you go with a testing company, they even may rotate testers over time, helping to gain that invaluable \u201cfresh look\u201d at your app more often. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We admit, there are plenty of outsourcing providers to choose from. There is one for every niche, industry, or business you might be in. Find the right provider that is already familiar with your business, its goals, challenges, limitations, etc. For example, at Abstracta, we are well versed in testing <a href=\"https:\/\/abstracta.us\/industries\/healthcare-software-testing-services\">healthcare<\/a> and <a href=\"https:\/\/abstracta.us\/industries\/financial-services\">financial<\/a> systems, which handle highly sensitive information, as well as helping retailers <a href=\"https:\/\/abstracta.us\/industries\/ecommerce\">improve their online shopping experiences<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>As a rule of thumb, p<\/strong><\/span><b>ick a testing company with experience in your industry, a similar culture, and the right technical skills.<\/b><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Outsourcing_is_Only_for_Large_Enterprises\"><\/span><strong><span style=\"color: #3056a2;\">5. Outsourcing is Only for Large Enterprises<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While global enterprises are known to leverage outsourcing to cut costs, there\u2019s no reason why quickly growing startups and SMBs can\u2019t reap the same benefits. Let\u2019s say you only have enough room in your budget to hire one tester. That budget will go much further when you outsource to a software testing company because you\u2019ll gain access to all of the testers they have, with a vast array of expertise in areas such as test automation, performance testing, mobile testing, etc. And, the services can be highly customizable for what you need at the moment. Essentially, you employ a Swiss army knife of testers instead of limiting yourself to having only one on hand while also reducing employee overhead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you gain more clients or customers and your testing demands increase, it\u2019s faster to add testers to your outsourced team rather than hire new employees. What\u2019s great is that the testing company already knows your product and can bring more team members on without you having to get them up to speed personally. <\/span><\/p>\n<p><strong>TRUE STORY:&nbsp;<\/strong><span style=\"font-weight: 400;\"><a href=\"https:\/\/abstracta.us\/why-us\/case-studies\/saas-app-testing-threads\" target=\"_blank\" rel=\"noopener noreferrer\">We partnered with a San Francisco startup, Threads<\/a>, before its official product launch when it emerged out of stealth mode. Because of our solid partnership (for three years and counting), we continue working with them, helping to guide their testing strategy.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Agile_Development_Renders_the_Testing_Role_Irrelevant\"><\/span><strong><span style=\"color: #3056a2;\">6. Agile Development Renders the Testing Role Irrelevant<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With development and testing becoming more aligned than ever before thanks to Agile development and DevOps, testing <\/span><a href=\"https:\/\/abstracta.us\/blog\/agile-testing\/shift-left-testing-enterprise-open-source\/\"><span style=\"font-weight: 400;\">shifts left<\/span><\/a><span style=\"font-weight: 400;\"> to become an integral part of development. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some may say that the <\/span><a href=\"https:\/\/abstracta.us\/blog\/software-testing\/can-testers-scrum\/\"><span style=\"font-weight: 400;\">individual test role is eliminated<\/span><\/a><span style=\"font-weight: 400;\"> as developers run unit tests in a continuous integration and continuous delivery (CI\/CD) scheme.&nbsp;<\/span><span style=\"font-weight: 400;\">While developers may run unit tests, you will still want to have more complex test cases in your test suite and add new types of tests like automation, security testing, performance testing, etc. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">All of that is far easier said than done. <\/span><span style=\"font-weight: 400;\">A good tester is imperative for pulling off high quality software amid shorter sprints. At Abstracta, we consider ourselves to be quality engineers (Check out this other <\/span><a href=\"https:\/\/abstracta.us\/blog\/software-testing\/what-is-a-qe\/\"><span style=\"font-weight: 400;\">infographic<\/span><\/a><span style=\"font-weight: 400;\"> on that!) as we apply<\/span><span style=\"font-weight: 400;\"> engineering to different parts of the software development process for the benefit of quality.<\/span><\/p>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/abstracta.us\/wp-content\/uploads\/2020\/08\/infographic-6-myths-debunked-3-min.png\" alt=\"software testing outsourcing myths infographic\" class=\"wp-image-13345\"\/><\/figure><\/div>\n\n\n<p>So, how did we do? Did we debunk those myths and change your view about <a href=\"https:\/\/abstracta.us\/blog\/software-testing\/outsourcing-software-testing-cto-guide\/\">outsourcing software testing<\/a>? Do any others come to mind? Let us know in the comments!<\/p>\n\n\n\n<p>If you are interested in learning more about how Abstracta can help you with your test strategy and build your own QA team,&nbsp;<a href=\"https:\/\/abstracta.us\/contact-us\">get in touch<\/a>!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recommended_for_You\"><\/span><strong>Recommended for You&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/abstracta.us\/10-mistakes-companies-make-when-outsourcing-software-testing\" target=\"_blank\" rel=\"noreferrer noopener\">White Paper: 10 Mistakes Companies Make When Outsourcing Software Testing<\/a><\/p>\n\n\n\n<p><a href=\"http:\/\/abstracta.us\/blog\/software-testing\/how-to-choose-a-software-testing-company\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Choose a Software Testing Company<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Putting to bed&nbsp;your fears about outsourcing software testing and QA once and for all&nbsp; Have you turned your back on the idea of outsourcing your software testing and QA (what we prefer to call quality engineering)? Maybe it was brought up once during a meeting&#8230;<\/p>\n","protected":false},"author":55,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[68,80,81],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.0.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[Infographic] 6 Myths of Software Testing Outsourcing Debunked | Abstracta<\/title>\n<meta name=\"description\" content=\"Have you dismissed the idea of software testing outsourcing because you believed in these myths? 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