Performance Monitoring Eliminates Significant System Downtime Issues for BBVA

Performance EngineeringFinancial Industry

The Client

Banco Bilbao Vizcaya Argentaria (BBVA) is one of the world’s largest banking and financial services groups.

Founded in 1857, the bank has a presence in over 30 countries, mainly in Spain, the Americas, Turkey, and Romania.

In 2007, the firm started an initiative to digitally transform the bank. Following implementation, it saw a 19% year-on-year increase in new customers.


€676 billion in assets in 2018

8,000 offices

125,627 employees

74.5 million customers

The Solution

Abstracta studied and charted all the key characteristics of BBVA’s system, developing a matrix with the advantages, disadvantages and costs of implementing a variety of monitoring tools such as Microsoft System Center, IBM Tivoli Monitoring, Nagios and OpenNet.

We agreed upon a monitoring plan and put it in place, which allowed the key performance indicators for both hardware and software components to be established for monitoring purposes.

OpenSTA was used for test automation and NMON for monitoring the server’s resources and database using statistics native logs.


Once these indicators were in place, they provided the information needed to determine precisely when performance problems were occurring as well as relaying the exact status and condition of the main components at those times.

In this way, the Abstracta team introduced several improvements in the configuration of both the hardware and software (Tomcat, IIS & SQL Server) as well as at a system code level.

In less than one month, Abstracta resolved the problem of service downtime as well as every other problem highlighted by BBVA, allowing the system to function properly.

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