Digital Health Innovation for Auna’s Home Hospital Platform

Meet Our Client

Auna Ideas is a Health and Wellness Co-Laboratory supported by Auna. It operates as an open platform for scientific research, health technology innovation, healthcare training, and social development across the continent.

As the innovation arm of Auna, it brings together professionals, partners, and civil society to accelerate ideas and projects that improve healthcare throughout Latin America.

Part of Auna, a healthcare leader founded in 1989.

Headquartered in Peru, with operations in Mexico, Peru, and Colombia.

Backed by a regional network of 31 hospitals and over 14,900 employees.

Focused on collaborative innovation, training, and tech-driven health solutions.

Acts as a hub for co-creation across the Latin American health ecosystem.

Understanding Challenges

Auna aimed to evolve its Home Hospital platform through focused improvements in functionality and patient care. They needed both a maturity evaluation and hands-on development and QA for smarter interactions, smoother processes, and scalable impact.

"What we found most impressive was the level of professionalism they demonstrated on a day-to-day basis. Always with a good attitude. In each progress review, it was possible to see what had been worked on, in addition to detailed reports of each activity. They did a very good job."

Luis Carlos Castillo

ENGINEERING MANAGER

Solutions and Activities

Our engagement with Auna’s engineering team began with a maturity evaluation of the Home Hospital platform, allowing us to identify development priorities and align on milestones.

Our work covered patient registration, notifications for users across the platform, and the integration of a POC Coverage Map with Alexa voice functionality—designed to enhance care experiences, particularly for patients at home.

Our team deployed code across testing, QA, and production environments, delivering technical documentation, regular sprint updates, and transparent progress reports. We used SCRUM methodologies, participated in all ceremonies, and supported continuous discovery to refine the scope as the platform evolved.

Results and Achievements

Our collaboration with Auna enabled the Home Hospital platform to grow in stability, functionality, and user experience. We provided not only tangible outputs but also meaningful alignment with Auna’s long-term vision.

Key accomplishments include:

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Strengthened platform maturity by conducting a thorough evaluation of existing code, identifying 25 key findings to guide future development choices.
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Boosted user engagement through a smarter notification system tailored to platform roles, while uncovering 46 functional issues through exploratory testing.
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Improved patient service quality by streamlining registration flows and enhancing Alexa-based interactions, supported by 32 recommendations across different time horizons.
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Delivered consistent progress through sprint-based collaboration and transparent technical reporting, anchored in 8 critical quality improvement areas.
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Accelerated development pace by aligning work across testing, QA, and production, while addressing key architectural, performance, and security gaps.

Our work with Auna was defined by shared purpose, day-to-day professionalism, and open collaboration. Together, we pushed forward a platform that supports patients where they need care most—at home.